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Privacy Policy

This Privacy Policy ("Policy") describes how Patrice Evra Casino ("we", "us", "our") collects, uses, stores, shares, and protects personal data of users ("you", "your", "Player") who access or use our website, mobile applications, and related services (collectively, the "Services"). By registering an account or using our Services, you acknowledge that you have read and understood this Policy.

We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and other relevant legislation in the jurisdictions where we operate.

1. Data Controller

The data controller responsible for your personal data is the operating company of Patrice Evra Casino, registered at Heelsumstraat 51, Unit 5, E-Commerce Park, Willemstad, Curaçao. For any questions regarding this Policy or the processing of your personal data, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect personal data that you provide directly, that is generated through your use of our Services, and that we receive from third parties where permitted by law. The categories of personal data we may process include:

  • Identity and contact data: full name, date of birth, gender, residential address, email address, telephone number, and username
  • Account and verification data: government-issued identification documents, proof of address, payment method verification, and photographs or selfies for identity confirmation
  • Financial data: payment card details (processed via secure third-party payment providers), bank account information, transaction history, deposits, withdrawals, and wagering records
  • Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and log files
  • Usage data: pages visited, games played, session duration, clickstream data, and interaction with promotions
  • Communication data: correspondence with customer support, chat transcripts, and survey responses
  • Marketing preferences: your choices regarding promotional communications

We do not intentionally collect data from individuals under the age of 18 (or the minimum legal gambling age in your jurisdiction, whichever is higher). If we become aware that a minor has provided personal data, we will take steps to delete such information and close the associated account.

3. How We Collect Personal Data

Personal data is collected through the following methods:

  • When you register an account and complete identity verification procedures
  • When you make deposits, request withdrawals, or engage in gaming activity
  • When you contact our customer support team via live chat, email, or other channels
  • Through cookies and similar tracking technologies when you browse our website
  • From third-party identity verification, fraud prevention, and payment processing providers
  • From publicly available sources where necessary for regulatory compliance

4. Legal Basis for Processing

We process your personal data only where a lawful basis applies under applicable data protection legislation. The legal bases we rely upon include:

  • Contractual necessity: processing required to provide our Services, manage your account, and fulfil our obligations under the Terms and Conditions
  • Legal obligation: processing necessary to comply with anti-money laundering (AML), know-your-customer (KYC), responsible gaming, and tax reporting requirements
  • Legitimate interests: processing for fraud prevention, platform security, service improvement, and direct marketing where permitted and balanced against your rights
  • Consent: where you have given explicit consent, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal

5. Purposes of Processing

We use your personal data for the following purposes:

To create and manage your player account, authenticate your identity, and provide access to our gaming platform. To process financial transactions, verify payment methods, and prevent fraudulent activity. To comply with regulatory obligations imposed by our licensing authority, including age verification, source of funds checks, and reporting suspicious transactions.

To deliver customer support, respond to enquiries, and resolve disputes. To personalise your experience, recommend games and promotions based on your preferences and activity. To send service-related communications, such as account confirmations, security alerts, and policy updates.

To conduct statistical analysis, monitor platform performance, and improve our Services. To enforce our Terms and Conditions, protect our rights, and defend against legal claims. To send marketing communications where you have opted in or where permitted by applicable law.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary and proportionate:

  • Payment service providers and financial institutions to process deposits and withdrawals
  • Identity verification and fraud prevention agencies
  • Game software providers and platform technology partners
  • Customer support and communication service providers
  • Regulatory authorities, law enforcement agencies, and courts when required by law or to protect our legal interests
  • Professional advisers, including lawyers, auditors, and insurers
  • Affiliated companies within our corporate group for internal administrative purposes

All third-party processors are bound by contractual obligations to protect your data and process it only in accordance with our instructions and applicable law. Where personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. As a licensed gaming operator, we are required to retain certain records for a minimum period — typically five to ten years after the end of the business relationship — in accordance with applicable AML and gaming regulations.

When personal data is no longer required, we securely delete or anonymise it using industry-standard methods. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure server infrastructure, access controls, regular security assessments, and staff training on data protection practices.

While we take all reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect unauthorised access.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access: to obtain confirmation of whether we process your data and to receive a copy of it
  • Right to rectification: to request correction of inaccurate or incomplete personal data
  • Right to erasure: to request deletion of your data where there is no compelling reason for continued processing, subject to legal retention obligations
  • Right to restriction: to request limitation of processing in certain circumstances
  • Right to data portability: to receive your data in a structured, commonly used, machine-readable format
  • Right to object: to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: where processing is based on consent, without affecting prior lawful processing
  • Right to lodge a complaint: with a supervisory data protection authority in your country of residence

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request, or inform you if an extension is required. We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse traffic, and deliver personalised content. Cookies are small text files stored on your device. We use the following types of cookies:

  • Strictly necessary cookies: required for the operation of the website and cannot be disabled
  • Performance cookies: collect anonymous information about how visitors use our site
  • Functional cookies: remember your preferences and settings
  • Marketing cookies: track your activity to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our Services.

11. Marketing Communications

With your consent or where permitted by law, we may send you promotional emails, SMS messages, or push notifications about bonuses, new games, and special events. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, adjusting your account preferences, or contacting [email protected]. Opting out of marketing does not affect service-related communications necessary for the operation of your account.

12. Automated Decision-Making

We may use automated systems to detect fraudulent activity, assess risk, and ensure compliance with regulatory requirements. These systems analyse patterns in account behaviour and transaction data. You have the right to request human review of any automated decision that significantly affects you, subject to applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The revised Policy will be posted on this page with an updated "Last updated" date. Where changes are material, we will notify you by email or through a prominent notice on our website prior to the changes taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

Data Protection Officer
Patrice Evra Casino
Email: [email protected]
Address: Heelsumstraat 51, Unit 5, E-Commerce Park, Willemstad, Curaçao

We are committed to resolving any privacy-related concerns promptly and transparently.